08.24.2024
The Studio has a 7-day Return Policy for Orders Shipped within the Continental U.S. Art Collectors have 7 days after Delivery of your Print to Request a Return.
To be eligible for a Return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Please provide your Order Number for proof of purchase.
To start a Return, you can contact the Studio at ericcjacksonstudio@gmail.com. Please note that Returns will need to be sent to the following address: 11967 Dowling Land, Jacksonville, FL, 32246, United States
If your Return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Prints sent back to the Studio without first requesting a Return will not be Accepted. Please note that if your Country of Residence is not the United States, Returns will not be Accepted.
Please contact the Studio for any Return questions at ericcjacksonstudio@gmail.com.
Damages and Issues
Please inspect your Order upon receipt and contact the Studio immediately if the Print is damaged or if you receive the wrong item. The Studio will evaluate the issue to correct any mistakes made by the Studio.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, the Studio does not Accept Returns on Sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase fo the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
The Studio will notify the Art Collector once the Studio has received and inspected the Return to let the Collector know if the Refund was Approved or not. If Approved, the Art Collector be Refunded the original Print Price minus the Shipping Cost to and from the Collector along with a 15% Restocking Fee within 10 business days.
If more than 15 business days have passed since the Studio Approved your Return, please contact the Studio at ericcjacksonstudio@gmail.com.